Cancellations – we may or may not receive cancellations, if so the time slot will be automatically made available above.
£8.00 per child.
Adults can accompany without additional charge, max 2 adults per visit.
BOOK NOW FOR 2018
MAKE YOUR BOOKING
Up to four children can visit Santa in a single visit so friends and family can visit together with up to two accompanying adults. Each visit will last six minutes regardless of the number of children visiting. Each child with receive a gender and age specific gift from Santa. A photograph will be taken of the children as they leave the Grotto, copies of the photo can be purchased for £5.00 each (cash only) and are available almost immediately. Please note there is a maximum of four people plus Santa in each photo.
PLANNING YOUR VISIT
Please arrive to the Grotto five minutes before your stated time, you will be admitted to the Grotto at the stated time and arriving early will not allow you to be seen any earlier. Please note that at peak periods the car park can reach capacity, please allow sufficient time to find appropriate parking. Please respect our neighbours and park safely and responsibly. On occasion Santa may run a little late, this is due to our absolute commitment to treat each child with the utmost kindness regardless of their needs and to ensure all children have a magical experience, although very rare we do appreciate your patience and kindness at these times.
Due to lack of demand in previous years Rudolph’s playroom (Arran Room) will no longer operate, the only other activities available will be the Elves Workshop, supervised festive arts and crafts and this is subject to maximum numbers at any one time. The Elves Workshop closes for lunch at the same time as the Grotto between 1pm and 2pm.
CANCELLATIONS AND AMMENDMENTS
If you would like to rearrange your booking for a different date or time, you will need to cancel your reservation and make a new reservation, you will receive a special, unique link in your email of confirmation so please keep this safe.
Due to the huge popularity of the Grotto we recommend making your new booking before you cancel your existing one. Please note that the only way to amend your booking is by cancelling and rebooking online, please do not contact the hotel as the team cannot assist with this.
FOOD AND DRINKS
Both the Orangery Restaurant and Aura Lounge are open for lunch and dinner but can be very busy when the Grotto is open, we advise booking in advance (only available in the Orangery) and allowing sufficient time. Service times can be extended at peak periods.