| Seamill Hydro

Coronavirus

The Coronavirus Pandemic continues to have considerable impacts upon the hotel and what services we can offer and how we can offer those services.

Guidance on what is permissible is frequently changing as the government tries to limit the spread of the disease.  Here at Seamill Hydro we are committed to doing all we can to stop the spread of Covid-19.

Due to the frequency of changes being made to guidance please use this page as a reference but note that we may need to make changes before being able to update this content.  We reserve the right to make any operational changes we see fit to comply with legislation, regulation and guidance whether that be local, or national, without warning.

Changes from 20th November 2020

Hotel Statement Following 17th November First Minister’s Statement

As you will probably be aware on Tuesday 17th November the First Minister of Scotland delivered a statement to the Scottish Parliament concerning the review of the Coronavirus Protection Levels in place in council regions throughout the country.
Seamill Hydro is located in North Ayrshire and as such may continue to operate under tier three restrictions.  These restrictions, in summary, allow us to operate for non-residential guests until 6pm and for hotel residents only thereafter, no alcohol can be served in public areas but can be offered for room service.  Our leisure facilities and salon remain open.  Throughout the hotel we are operating with measures designed to create a Covid secure environment and help reduce the spread of the virus.  We are proud of the reputation we have built regarding the measures we have in place to keep our guests and team members well.
“I couldn’t fault anything.  The measures of safety that’s in place are great.
I’m asthmatic, and always worry at the minute.  However, I can honestly say from booking, to check in, to eating, rooms etc…it was outstanding.
On the ball with everything. 1st stay and it most certainly won’t be the last.
I felt 100% safe and comfortable.”
The First Minister also spoke of the government’s intention to bring the guidance concerning travel restrictions into law, it is important that you are aware of your responsibilities under this law.  You should only travel to Seamill Hydro if you reside in North Ayrshire or are travelling to the area for an essential purpose and have no option but to stay over in a hotel.  There is more information on the restrictions and the exemptions on our website here: https://www.seamillhydro.co.uk/coronavirus/.
Nicola Sturgeon described the legislation by stating:

“People living in level 3 or level 4 must not travel outside their own council area, except for certain essential purposes.  People living elsewhere in Scotland must not travel to level 3 or level 4 areas, except for essential purposes and there must be no non-essential travel between Scotland and other parts of the UK.”

Outlining the importance of compliance to the travel restrictions the First Minister said:
“if we see evidence that people from East or South Ayrshire are visiting places in North Ayrshire, or that people from Glasgow are going to Inverclyde, we would have no choice but to put these areas in level four too”.
We ask all visitors to Seamill Hydro arrive before the 11th December, to ensure their compliance with the guidance in that you only travel to us should you be doing so from North Ayrshire or for an essential purpose.  Should you not be able to visit the hotel during this period we hope that you consider changing your dates and enjoying your stay or meal with us after 11th December.  Should you wish to change or if unavoidable cancel your booking please contact us.  Please do not contact us about any booking due to arrive after the 11th of December to allow our team to focus on guests directly impacted by these changes.  If you do intend to cancel whether a room, table, leisure session or treatment in the salon please, please inform us beforehand.
This is indeed a tough time for the hotel and our colleagues throughout the sector in Ayrshire and across the country, we have been saddened to see so many businesses take the difficult decision to close and others forced to do so by the new measures.  We are committed to keeping our doors open while allowed to do so and are very grateful to every guest who visits during this most trying time, we will continue to offer relaxing breaks, tasty food and great service in the safest possible environment and hope that you can join us, if not right now, sometime soon.

Travel Restrictions

Seamill Hydro is located in North Ayrshire which is currently subject to level 3 restrictions.  If you live in a Level 3 local authority area you should:

  • avoid any unnecessary travel out of the area
  • if you have to travel for essential purposes, follow the guidance on travelling safely below

If you live in a Level 0, 1, or 2 area in Scotland, or are considering travel to Scotland from anywhere else, you should:

  • minimise unnecessary journeys between areas in different levels
  • and avoid any unnecessary travel to places in Level 3 or Level 4 areas
  • if you have to travel for essential purposes, follow the guidance on travelling safely below

Travel Restriction Exceptions

This is a list of limited exceptions from the guidance not to travel into or out of Level 3 and 4 local authority areas, or to or from other parts of the UK. Please do not see these as loopholes. It is important for everyone’s safety that we all minimise such travel as much as possible.

  • travel for work, or provide voluntary or charitable services, but only where that cannot be done from your home
  • travel to school, college, or university where teaching is not provided remotely
  • (To and from Level 3 areas but not Level 4) travel for under 18s sport
  • travel for essential shopping only where it is not possible in your local authority area – you should use on-line shopping or shops, banks and other services in your local area wherever you can
  • travel for healthcare, social care, childcare and other essential services, including recycling, but only if they are not available in your local area
  • travel to provide care or assistance to a vulnerable person
  • travel for shared parenting or travel between the two parts of an extended household
  • travel to meet a legal obligation, including attending court or satisfying bail conditions, or to participate in legal proceedings
  • travel for essential animal welfare reasons, such as feeding a horse or going to a vet
  • local outdoor informal exercise such as walking, cycling, golf, or running (in groups of up to 6 people from no more than 2 households) that starts and finishes at the same place
  • travel locally (within around 5 miles of your local authority area) to reach a place to take exercise outdoors
  • travel for weddings, civil partnership registrations, funerals and other “life events” (such as bar mitzvahs and christenings)
  • if you are a minister of religion or worship leader travel to your place of worship
  • (to or from Level 3 areas, but not Level 4) travel to your normal place of worship
  • travel to give blood at a Scottish National Blood Transfusion Service collection session
  • travel to transit through Level 3 and 4 areas by road or public transport if your journey begins and ends outside such an area
  • travel to move house
  • travel to avoid injury, illness or to escape a risk of harm

Changes from Monday 2nd November 2020 

Following the Government’s announcement on Thursday 29th October 2020, we have set out below the revised restrictions that now apply to us from Monday the 2nd November 2020:

Alcohol Sales and Food For Consumption on Premises:

  • Alcohol on sale outdoors: not permitted
  • Alcohol on sale indoors: not permitted
  • Alcohol on sale through room service: permitted
  • Food for consumption on premises: permitted – below time restrictions apply:
    • Non residents:
      • can book for lunch from 12pm – 4.15pm
      • The Orangery will close to non-residents at 5.45pm prompt
    • Residents:
      • can book for lunch from 12pm until 4.15pm and dinner from 6pm until 8.30pm
      • The Orangery will close at 10pm prompt

The household rule of 6 still applies:

  • six people from a maximum of two households.  If you have more than two adults in your party please expect to be asked to confirm you are from no more than two households.
  • Children under 12 are exempt but must still not be from more than 2 different households.
  • Where a gathering is in an indoor public place and is of people from up to two households. If someone from one of those households requires a carer, from another household, to assist them for their health and wellbeing, that carer is also permitted to attend.  Please make us aware of this in advance.

Advance Bookings

  • Please book in advance for:
    • The Orangery Restaurant
    • Hotel Accommodation
    • To use the Swimming Pool
    • To use the Gym
    • For a treatment at the Salon
  • You do not need to book in advance for:
    • Tea and Coffee in the Arran Room Lounge
    • For the Aura Lounge Bar
  • Both of the above are offered on a first-come-first-served basis. If no tables are available you will not be able to wait either inside or outside of the hotel for a table to become available.

Face Coverings, Temperature Checks, Track and Trace and Social Distancing

  • Face coverings must be worn in all areas of the hotel by everyone over the age of four who do not have a valid medical exemption.  You can remove your face covering ONLY when seated to eat or drink, when swimming or exercising in the gym or when in your guest bedroom.
  • Temperature checks are being taken upon entry to the hotel for all guests, visitors and employees.  It is now a condition of service to allow us to take your temperature and if you do not allow us to do so you will not be admitted into the building.  If you have a concern about temperature checking please contact us in advance of your arrival.
  • We must collect your contact details if you visit the hotel.  This can be in the form of your room reservation, table reservation or within your gym, pool or salon booking.  If you do not have a booking you must provide your details at our track and trace station or when closed at reception.  It is essential if you are a member of our leisure club that you check-in using your band every time you visit.  To ensure we offer the most accurate information possible to test and protect if you intend not to attend any booking please inform us of your cancelation in advance.
  • Please maintain a two metre distance from all members of other households, including our team at all times other than where screens are in place or when you are seated at a table.  When seated at a table please maintain a one metre distance from any member of another household (including those within your party), including our team.  Please avoid queues at all times and remain seated, we understand you may want to approach the bar for your bill or to order drinks but this is not permitted at this time.  Our team will work as hard as possible to look after you at your table and we appreciate your understanding and patience.

Party Sizes

  • The largest gathering permitted is six people from a maximum of two households.  If you have more than two adults in your party please expect to be asked to confirm you are from no more than two households.
  • Children under 12 are exempt but must still not be from more than 2 different households.
  • Where a gathering is in an indoor public place and is of people from up to two households. If someone from one of those households requires a carer, from another household, to assist them for their health and wellbeing, that carer is also permitted to attend.  Please make us aware of this in advance.
  • Weddings, funerals and other such events can take place for up to 20 attendees with strict safeguarding measures in place.  Such events must be planned in advance with our events team in great detail with all attendees being made aware in advance of the measures in place to maintain the safety of guests and employees.
  • If you travel in a larger group, of more than six or more than two households you will not be permitted to gather together in breach of the maximum groups sizes as stated above.  You will not be permitted to book multiple tables in close proximity to each other.  You will not be permitted to move lounge furniture or sit in informal extended groups over multiple tables.  We respectfully request that any larger group travelling to the hotel carefully consider the regulations and the impact that these will have on their experience.  Please respect that we have a duty and obligation to not just the law but also to other guests, our team and our community to uphold the rules.
  • People from more than one household cannot share a bedroom, although exemptions do apply, for example non-cohabiting couples.

Closing Times

From Friday 25th September we must close our food and beverage outlets at 10pm, this includes our restaurants and lounges.  Please note that it has been made clear to us that these spaces must be closed, no “drinking up time” or exemption for hotel residents seems to apply.  We will be offering a room service drinks service and respectfully request your patience and understanding while we develop systems to manage this service and possibly excessive demand, we have had little notice in which to prepare.

Checking In

The day before you arrive you will receive a email from us asking you to complete our express check in service.  If you are able please use this service, doing so will speed up your check in, help us avoid queues and help keep you and others safe.  You will be asked to pay your bill securely online at the same time.  Our team will still be delighted to welcome you to the hotel at the reception desk and will spend time, when possible to answer all your questions.  When time is limited or demand is high you will be given a welcome note and invited to contact reception again when it is a little quieter.

Please note that you only need provide 24 hours notice of your intention to cancel to avoid charges.

Room Cleanliness

All guest bedrooms are being sanitised with an antibacterial and antiviral aerosol using a commercial fogger.  The process coats all surfaces in the room, including both hard and soft and is proven to be effective for thirty days.  However, due to the regular cleaning and high usage of our rooms our team are fogging rooms on average every ten days.  In between fogging guest rooms are serviced in a similar fashion to how they were before the pandemic but our housekeeping team wear gloves and face coverings for your protection.

Room Servicing during you Stay

In line with sector guidance from UKHospitality we have reduced the servicing of rooms during guest stays.  We will only enter your room during your stay if you are staying for more than three nights and will change your bed linen on the third night.  You can request your room be serviced more frequently, please make this request to reception during your stay or upon arrival.  If you require additional tea and coffee, for your towels to be refreshed or any other supplies for your room please just let us know.  We will leave these items outside your room in a bag (if you are not in the room) and you can leave the bag outside with any items, such as used towels for us to take away.

Breakfast

Breakfast is now being served in both the Orangery restaurant and (later and depending on demand) the Aura Lounge Bar.  Buffets are not permitted at this time and so all of your selections must be ordered at your table and delivered to you by our team.  This is clearly a significant change to the service and placing a significant increase in workload onto our team, we appreciate your understanding and patience, particularly at peak times.  In order to avoid queues, which are not permitted, we ask all residents to book a time for breakfast and keep to that time, breakfast times will be taken at check-in.If no suitable time is available we are offering room service breakfast with no supplement although the menu is more limited.  Room service breakfast must be booked before 6am on the day it is wanted or the order will not be processed by our automated system.

Room Service Lunch and Dinner

You can order room service between 12pm and 8.30pm from our Hydro To Go website, there is a QR code in your room to make this easy.  The website will also take your payment.  Your order will be delivered to your room in takeaway containers to eliminate risk of contamination and keep your order hot.  We will also bring all the necessary cutlery and crockery for you to enjoy your in-room dining experience.  Please note that we are not able to enter and will ask you to move your tray into your room.  After your meal simply place your tray outside your room and we will collect it for you.

After 8.30pm you will be able to order from our 24 hour sandwich menu.

Bar Service

Bar service is currently not permitted, please do not approach the bar and remain seated, our team will take your order, deliver your drinks and organise payment from you at your table.

Using the Pool and Gym

As stated above you must have a booking to use the gym and pool, you can organise this by calling our leisure team on extension 304 or by calling 01294 822 304.  You can book upto a maximum of three days in advance of the session.  If using the gym please arrive ready to workout and return to your room to shower and change following your session, please avoid bringing any personal items and do not bring a towel into the gym.  We respectfully remind all gym usings to carefully clean all equipment before AND after use to keep yourself and others safe.

If using the pool please arrive “beach ready” i.e. with your bathing suit on under your clothes so you can change quickly to minimise demand on our changing facilities.  After your swim please towel dry and return to your room to shower and change.  We absolutely understand this is less than ideal however this allows us to keep this facility in use for our guests while keeping everyone safe.

Seamill Hydro, Seamill
Ayrshire KA23 9ND

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